Frequently Asked Questions

The following is a list of all categories of frequently asked questions currently in our database.

If you are unable to locate the answer you need, feel free to e-mail or phone us at or

AEP Books and Media

  • Q. I am the buyer for a school, business, library, or other institution, how can I benefit from setting up a commercial account?
    • A. AEP offers discounts to commercial customers who normally purchase items in large quantities. Some institutions are eligible for additional discounts depending on the scope of the organization. Please contact our Sales Department at 800-311-1522 or for further information.
  • Q. How is AEP Books and Media able to sell items that are hard to find on other book websites and are they available?
    • A. We dedicate a significant amount of time and effort to ensure that our database is up-to-date; Most of the items should be AVAILABLE on our website. There are limited amounts of products that may be unavailable due to the item going out of production, delay in release of the item, etc. Feel free to contact us for further information on any products you are looking for.


  • Q. Are there employment opportunities at the company?
    • A. AEP Books and Media is always looking for dedicated and hard working employees. For more information on available positions or to submit your resume, please contact us at or 800-311-1522.


  • Q. Where are you located?
    • A. AEP Books and Media is located in the Tri-Main Center in Buffalo, NY at 2495 Main Street, Suite 230, Buffalo, NY 14214

Payment methods

  • Q. What methods of payment are available?
    • A. AEP Books and Media accepts Visa, MasterCard, American Express, pay pal and purchase orders (business accounts only).

Return policy

  • Q. What is your return policy?
    • A. We appreciate your business and hope that the products you order meet your expectations. If for any reason you are not completely satisfied with a purchase, you may return the items in salable condition within 30 days for a full refund of the purchase price.*

      *Because of limitations placed on AEP by some publishers, certain special order titles may not be returnable and/or may be subject to a restocking fee. We will notify you of these conditions before fulfilling the order.

Tracking & Shipping

  • Q. How do I track my order?
    • A. If you have a tracking or delivery confirmation number, you can track your package by clicking the "Track Packages" link in Your Account. The shipping method and carrier for your package will be listed in Your Account and in your shipment confirmation e-mail.

      If you need to contact the carrier, you will find contact information below.
      Note: To speed delivery, shippers may not location-scan all of their shipments. When shipping volume is high, packages are processed in bulk, and the first time a package is scanned may be upon arrival at a regional hub near the destination, or even when the package is delivered. If you don't see any tracking data for your shipment, and the estimated delivery date has not yet passed, please do not be concerned.

      Some shipments, such as Standard International shipments, cannot be tracked.

      If you are not sure whether your order has been shipped, check the status of your recent orders in Your Account or feel free to contact us at 800-311-1522.

  • Q. How does your shipping work?
    • A. We strive to keep shipping prices low while offering the best everyday price on the web. We work closely with our carriers to ensure that all shipments are shipped in the most cost effective way. Your shipping charge is calculated based on weight and is provided after the shipping method that best suits your needs is selected.

      We ship to the United States, APO, FPO, and US Protectorates.

      We also work with freight carriers on large orders to cut the cost of shipping. Large order freight quotes are provided to you when that shipping method becomes economical.

      AEP Books cannot be held accountable for delays in shipping due to weather conditions.